GDPR & Privacy Policy

GDPR & Privacy Policy

Client Privacy Policy – GDPR Statement

In line with the European General Data Protection Regulations, this is our GDPR statement which helps you to understand clearly who we are and how we use and protect any information that you give us when you use this website or contact us by another means. MGUK is committed to ensuring that your privacy is protected and that there is transparency with regard to the processing of your information. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this statement.


WHO WE ARE 
We are MGUK Our full legal name is Merton Group UK Ltd and our registered office and Head Office of operations is at Unit 9 + 10 Foxholes Road, Leicester, LE3 1TH, United Kingdom.


WHAT WE COLLECT
Through our website we collect minimal information to enable us to progress your enquiry. See below for more specifics about how our website operates. Your personal details which will probably include your name and your contact details and may include the name of your business and its location as submitted via the ‘shopping basket’ or website enquiry form.

As you progress and open an account with MGUK we will collate further information to facilitate the required services you have chosen to procure from us. Any information required to deliver our products and services will only be held during the period of your account activity and is subject to our standard GDPR Policy.


WHAT WE DO WITH THE INFORMATION WE RECEIVE 
MGUK will collect and look after your data for the purpose of delivering services and information to you that you have requested and to correspond with you about our products and services. We will never pass your information to any party outside of MGUK unless required by law to do so. We will never, ever, give, sell or lease your personal information to anyone outside of MGUK.
If you have signed up to our mailing list we will include you on our mailing list for our regular clearance emails and occasional news of MGUK promotions and offers. You can opt out of this communication permanently at any time with a single click.


SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Your information will never be held, hosted or stored outside of MGUK’s own internally managed systems.


LINKS TO OTHER WEBSITES
Our website may contain links to other websites. However, once you have used a link to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


DATA PROTECTION AND REMOVAL OF DATA
You may request details of personal information which we hold about you. If you would like a copy of the information we keep on our systems about you please write to our Head Office. If you believe that any information we are holding is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect. You can ask us at any time to delete the information we hold on you by emailing sales@mertongroup.co.uk or by calling 0116 231 4040 or by writing to our offices.



Website Privacy Statement 

To help you understand in a little more detail why our website works the way it does we have included some website specific details below regarding its use of potentially GDPR relevant information. 

What information do we collect online?
When you visit this web site you may provide us with two types of information: personal information you knowingly disclose and Web site use information collected on an aggregate basis as you and others browse our website. Web site use information is not stored by MGUK and no identifiable personal data is retained or viewed by MGUK. Data is only used by analytical software to monitor site activity levels. That data is subject to Data Retention policies and automatically deleted every 14 months in line with Google Analytics recommendations.

Our website uses ‘cookies’ to improve the user experience by remembering helpful pieces of information for you i.e. the contents of your basket. For more information about our websites use of ‘cookies’ and what they are please click here.

How our website uses the information we collect?
You may choose to give us personal information, such as your name and address or e-email that may be needed, for example: to request further information, or for us to correspond with you. That information is always securely encrypted and only visible to the intended recipient.

We use your personal information when provided:

  • to help answer your queries or complaints
  • to carry out administration
  • for general statistics

Keeping you informed – opting in online and why we ask you to.
If agreed at time of enquiry (and you tick the opt-in box), we will use your personal information to send you updates about our services, offers, latest news and useful functionality additions to our website.

Protecting personal information gathered online. 
We protect the quality and integrity of your personally identifiable information. We have implemented appropriate technical and organisational measures to help ensure that your information is secure, accurate, and only visible to those who require it.

How to contact us about our website – 
Should you have questions or concerns about this Website Privacy Statement, please phone us on 0116 231 4040.